LAST WEEK FOR DELIVERY BEFORE XMAS.

WE ARE CLOSED 23/12/24 – 01/01/25

WE WILL BE OPEN AGAIN FROM 02/01/2025

We offer free delivery on all orders over £75 + VAT (£90 incl of VAT), excluding Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands, and Isle of Wight.

There is a minimum order value of £75 + VAT (£90 incl of VAT), we deliver to both Commercial and Private premises.

Shipping prices will be calculated at checkout as detailed below.

Standard Carriage Charges, (excluding: Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands, and Isle of Wight.) are:

England, Wales and Scottish Lowlands:

• Free delivery on orders over £75 + VAT (£90 incl of VAT) not including carriage

Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands, and Isle of Wight:

• Please contact us for shipping prices

N.B. We are not able to offer special, overnight or Saturday deliveries at this time

 Please contact us for all other areas by Contact Form or telephone 01634 281128 during normal working hours.

GENERAL DATA PROTECTION REGULATION (GDPR)

Chef & Bar Supplies (A Division of M.K. Limited) – Privacy Notice

Our position as a trusted supplier means we have access to a range of personal data which we treat confidentially and securely. This notice explains how we use the information you provide, your rights in the matter and how to exercise them.

Chef & Bar Supplies –

Provides a sourcing and delivery service for commercial hospitality businesses and persons wishing to purchase such goods.

Collection and processing of personal data –

We collect data that allows us to give a delivery service to such businesses and individuals that enables them to receive goods that have been ordered in a speedy and reliable way.

We will initially need contact details e.g. name, address, telephone number and preferred email addresses, to enable us to communicate effectively with you about goods ordered. We may also need to occasionally pass some of these details to carrier services that it may be necessary to use for delivery of the goods.

No personal or business information is used to send any information about products or services that are not under the direct control of Chef and Bar Supplies or that are not relevant to your business.

If appropriate, we may also need to collect details necessary for the processing of payments, bank accounts details and company and staff contacts. We do not retain any credit or debit card payment details.

Data Protection and GDPR –

We can collect or use your personal information if the reason to do so meets certain conditions. The reasons may vary depending on circumstances but the lawful bases we reply on are:

For performance of contract – our agreement to effect and maintain the supply of goods and services to you means we must continue to use and update information held.

Legal obligation – We are required to perform certain checks in relation to your identity for payments and credits and to check on business details such as company directors and financial suitability for credit account facilities.

We will always rely on your personal consent to use personal data for any marketing or sales purposes.

Sharing your information –

We will only share your information for the purposes of direct deliveries to your business with the manufacturers we place orders with or carriers we use for deliveries. Therefore, this information sharing is legitimate to your business and will not be passed on to others.

Retaining your data –

Only business names, addresses, contact details and relevant personnel name who are directly in regular contact with us will be retained for a period of seven years after the last order placed and delivered.

This information will not be passed on to any third party at any time without your direct consent. Neither will it be used for any purposes other than those directly related to your business dealings with Chef and Bar Supplies.

Rights relating to your data -

Subject Access Request – allows you to request details of any personal information we hold. A copy of the information must be provided in a ‘portable’ electronic format.

Deletion Request – where it is believed that the data held is no longer required.

Correction Request - where is it believed data held is incorrect or needs amending.

Restriction of Use Request - where such request is reasonable and does not conflict with any of the lawful bases upon which personal data is held.

Withdrawal of consent – where consent has previously been given to receive marketing communications.

System for Requests – requests will be dealt with promptly and as fully as possible. We may need to make contact to better understand the reasons for the request or to help us respond more comprehensively.

Contact for Requests – can be made at the address or by using the contact details shown on this document.

Please send an email to Chef & Bar Supplies with the details of the item(s) you would like us to supply to you or source for you.

An approximate usage quantity would be useful as would any details that easily identify the item in question and any price guide you can give us.

We really want to serve your business at Chef & Bar Supplies!

Delivery

Delivery periods and dates are given in good faith, but the Company shall not be liable or responsible for any variation. No liability will attach to the Company if delivery periods or dates are not met for any reason whatsoever. Please advise us of any non-delivery within 7 days and confirm in writing to enable us to claim under the carriers terms. Any shortage or damage on delivery must be reported to us immediately and confirmed in writing within 3 days.

Returns

Should you wish to return an item (excluding kitchen equipment, please see ‘Returning Kitchen Equipment’, below), please contact by using the email link here: Chef & Bar Supplies. Alternatively, call the Sales Order Line on 01634 281128 for assistance. If it is agreed that the goods can be returned, we will be happy to refund in full, excluding any original carriage charges. Goods that are agreed to be returned must be un-used, in full re-saleable condition and in the original undamaged packaging. All carriage costs of the return to the company will be the customers responsibility and a 20% restocking charge may be deducted from any refund or credit agreed. The wish to make a return should be notified within 5 days of receiving the goods and then returned within 14 days unless other terms are agreed.

Should goods be delivered faulty, incorrect or damaged, please report to us immediately and confirm in writing within 3 days of delivery.

Returning Heavy Kitchen Equipment

Please check all relevant sizes, specifications, electrical or gas requirements (additional fittings or hoses that may be required etc) prior to ordering your goods. Electrical and Gas appliances are all regarded as ‘bespoke, special order’ items by the Company and are specifically sourced from the specifications you supply. If you are in any doubt, please contact our Sales Order Line and they will assist you further. Only place your order when you are absolutely sure the item in question is correct for your needs.
Should you wish to return your kitchen equipment item(s) for any reason, it must firstly be agreed with the Company. A restocking charge of 25% may apply, and we reserve the right to charge for return carriage. This does not effect your rights in regard to the ‘Distance Selling Regulations’.
Please note that any kitchen equipment items returned must be in their original packaging together with all manuals and accessories. In the event that you no longer have the packaging, we will be unable to accept the item(s). Credit will only be issued once the goods have been received and inspected by MK. In the event of returned goods being used and un-saleable, no credit will be given, and the goods will returned to the customer and carriage charged accordingly.

Returning Crockery, Glassware, Kitchen Utensils

Please check all relevent product sizes prior to ordering your goods. Crockery, Glassware and Kitchen Utensils are regarded as 'bespoke, special order' items by the Company and are specially sourced from the specification you supply or choose from the range here offered. If you are in any doubt, please contact our Sales Order Line and they will assist you further. Only place your order when you are absolutely sure the item in question is correct for your needs.

Should you wish to return your glassware or crockery item(s) for any reason, it must firstly be agreed with the Company. A restocking charge of 20% may apply, and goods must be returned at your cost and at your instigation.

This does not effect your rights in regard to the 'Distance Selling Regulations'. The goods must arrive back in their original packaging and in a resaleable condition. In the event that you no longer have the packaging, we will be unable to accept the item(s). Credit will only be issued once the goods have been received and inspected by Chef and Bar Supplies. In the event of returned goods being used and un-saleable, no credit will be given, and the goods will returned to the customer and carriage charged accordingly.

All dealings including all quotations and any other order placed following such quotation are subject to the following conditions of sale in which Chef & Bar Supplies is referred to as "the Company"