Delivery
Delivery periods and dates are given in good faith, but the Company shall not be liable or responsible for any variation. No liability will attach to the Company if delivery periods or dates are not met for any reason whatsoever. Please advise us of any non-delivery within 7 days and confirm in writing to enable us to claim under the carriers terms. Any shortage or damage on delivery must be reported to us immediately and confirmed in writing within 3 days.
Returns
Should you wish to return an item (excluding kitchen equipment, please see ‘Returning Kitchen Equipment’, below), please contact by using the email link here: Chef & Bar Supplies. Alternatively, call the Sales Order Line on 01634 281128 for assistance. If it is agreed that the goods can be returned, we will be happy to refund in full, excluding any original carriage charges. Goods that are agreed to be returned must be un-used, in full re-saleable condition and in the original undamaged packaging. All carriage costs of the return to the company will be the customers responsibility and a 20% restocking charge may be deducted from any refund or credit agreed. The wish to make a return should be notified within 5 days of receiving the goods and then returned within 14 days unless other terms are agreed.
Should goods be delivered faulty, incorrect or damaged, please report to us immediately and confirm in writing within 3 days of delivery.
Returning Heavy Kitchen Equipment
Please check all relevant sizes, specifications, electrical or gas requirements (additional fittings or hoses that may be required etc) prior to ordering your goods. Electrical and Gas appliances are all regarded as ‘bespoke, special order’ items by the Company and are specifically sourced from the specifications you supply. If you are in any doubt, please contact our Sales Order Line and they will assist you further. Only place your order when you are absolutely sure the item in question is correct for your needs.
Should you wish to return your kitchen equipment item(s) for any reason, it must firstly be agreed with the Company. A restocking charge of 25% may apply, and we reserve the right to charge for return carriage. This does not effect your rights in regard to the ‘Distance Selling Regulations’.
Please note that any kitchen equipment items returned must be in their original packaging together with all manuals and accessories. In the event that you no longer have the packaging, we will be unable to accept the item(s). Credit will only be issued once the goods have been received and inspected by MK. In the event of returned goods being used and un-saleable, no credit will be given, and the goods will returned to the customer and carriage charged accordingly.
Returning Crockery, Glassware, Kitchen Utensils
Please check all relevent product sizes prior to ordering your goods. Crockery, Glassware and Kitchen Utensils are regarded as 'bespoke, special order' items by the Company and are specially sourced from the specification you supply or choose from the range here offered. If you are in any doubt, please contact our Sales Order Line and they will assist you further. Only place your order when you are absolutely sure the item in question is correct for your needs.
Should you wish to return your glassware or crockery item(s) for any reason, it must firstly be agreed with the Company. A restocking charge of 20% may apply, and goods must be returned at your cost and at your instigation.
This does not effect your rights in regard to the 'Distance Selling Regulations'. The goods must arrive back in their original packaging and in a resaleable condition. In the event that you no longer have the packaging, we will be unable to accept the item(s). Credit will only be issued once the goods have been received and inspected by Chef and Bar Supplies. In the event of returned goods being used and un-saleable, no credit will be given, and the goods will returned to the customer and carriage charged accordingly.
